Our Refund, Payment & Cancellation Policy


How You Can Cancel & How We Refund You!

PTTC E-Learning via its regularly updated policy will always try and keep our refund policy as clear, simple, fair and consistent as possible. Please remember that we are always here to help you and to work with you, however that requires that you communicate with us.

PTTC E Learning may offer both class room based courses, as well as e-learning / on-line courses, and certain parts of this refund, payment & cancellation policy will differ dependent on the course delivery method.


PTTC E-Learning accepts its course bookings through the pttc.co.uk web site, and internally by email communications.

Payments can be made online by credit or debit card or by Paypal. Payment can also be made by telephone, if so required.

For some clients, eg Limited Companies, Corporate Organisations, local authorities and schools, we are able to invoice and payment may be made by BACS, or by credit cards. Any person by making such bookings accepts this refunds, cancellations and substitutions policy.

For credit card or debit card payments, the course fees are payable in full at the time of booking. Upon receipt of your order and payment your place will be confirmed by email.

For payments on invoice, unless a credit account is set up with PTTC E Learning will involve course logins to be issued once the invoice has been paid in full and terms meet .


Any notice of cancellation should be made in line with this Refund, Payment & Cancellation Policy the first instance in writing to info@www.pttc-e-learning.co.uk, and in the second instance by telephone. Please be aware that it is your responsibility to ensure that we have received any cancellation notification from you.

Do Not Assume Anything! Always ensure that you receive a confirmation from us, when any cancellation is notified to us. It may be wise to apply a read receipt to your email when sending. See your email provider for additional details. Cancellation charges are applied in all cases.

We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.

Cancellation charges only relate to classroom based courses, not with e-learning courses.

For Classroom based courses cancellation charges depend on when the written cancellation notice is received.

A full refund will be given only if more than 30 days notice is given of a cancellation, see below for refund rates:

More than 30days notice – Full Refund 29 – 15 days notice – 50% Refund 14 – 7 days notice – 25% Refund Less than 7 days notice – No Refund

Exceptional circumstances: At the absolute discretion of Management, all or part of any fees paid, excluding exam fees, may be transferable to an alternative training date.

No allowance or refund can be made for non-attendance of a candidate booked on a training course, unless suitable notice is given in line with these conditions.

The full course fee will remain payable and any deposits received are non- refundable.

It may be necessary for reasons beyond the control of PTTC E-Learning to change the content and timing of the course, the date, venue or instructor.

Although we will always do our very best to ensure that courses take place, however things do happen that may cause us to have to cancel or reschedule courses.

Sometimes this may be at short notice. PTTC E-Learning reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received.

We will always strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but PTTC E Learning disclaims any further liability.

Online Courses

In respect of online training courses / E learning courses we offer, our refund process differs to classroom based courses. We offer a 14-day no questions asked refund policy on all our e learning courses that hasn’t been started / commenced by way of accessing the online learning portal. If you’re not happy with your purchase, then we’re not happy. Email us and if we can’t make you happy, we’ll issue a refund to your payment.

14day refund policy for purchases through selected partners/third party advertising platforms, which does not apply to purchases directly through PTTC E Learning.


All refunds will be credited in the form by which they were made, and any payment made by paypal, debit or credit cards will returned only to the payment card used to make the order.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.

At PTTC E Learning we are committed to security of your information and will investigate reported unauthorised usage of an account immediately, and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.


Please submit any questions in relation to these terms in writing to either info@www.pttc-e-learning.co.uk or in writing by post to PTTC the Training Company,

Accounts Team
PTTC E-Learning
Suite 5 Atlantic Business Centre,
1 The Green,
E4 7ES

Updated: May 2016

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