Conflict Resolution Training Course

Only £45 £25.00
Our on-line Conflict Resolution Training Course from PTTC E Learning is essential for anyone who might come into contact with conflict in the role in the workplace. Conflict in a lot of cases is unnecessary & avoidable, so learn how to manage conflict more effectively today.


Conflict Resolution Training Course

High Quality Accredited & Certificated Conflict Resolution Training Course From As Little As Only £16.25 Per Person


Meets All Legal Standards

All of our course are designed & written by industry qualified & competent professionals, courses also meet all current legal requirements and best practices. So you can rest assured that once you have passed the course you will be legally compliant.

Cost Effective Training

Taking a day off work can cost a small fortune, then there’s the course costs, & the travel. With our courses you can take them any where there’s an internet connection. At home, at work or on the train, from Mobile, PC or Tablet the choice is yours.

Learn In Your Time

We all know that time is one of the most precious things we have, & it’s something we can’t get back. With our courses there’s no need to spend hours travelling to a class or in a classroom. You can learn when you want, or when you can.

Instant Certificate Download

With our courses there is no need to wait an age to find out if you’ve passed & get your Certificate. With all of our courses you can download your certificate to your, computer, mobile or tablet as soon as you’ve successfully completed the course!

Accredited By

Its pointless buying a course & spending time learning, when it wont fit your purpose. So our Conflict Resolution e learning course is 100% fit for purpose and accredited by a major educational player in the industry sector, so you can rest assured you wont be wasting time or money with us!

This Course Includes

Minutes of Video
Hours to Complete*

Who Is This Conflict Resolution Training Course For?

Our PTTC E Learning Conflict Resolution (Management) Course is perfect to provide or enhance existing skills in conflict resolution especially within the workplace. As ‘Unmanaged conflict is the largest reducible cost in most organisations today, and one of the least recognised’.

Conflict can occur within any workplace, and between anyone. Conflict much to most peoples surprise is normal, and can be a health part of life and relationships as people are individuals and they cant be expected to agree on everything all of the time.

Learning to effectively deal and manage conflict is a skill we normally learn as we go through life, and relationships with others. What we also must consider is that All employers have legal responsibility under the Health and Safety at Work Act 1974 and Management of Health and Safety at Work Regulations 1999 to ensure the health safety and welfare at work of their employees. This includes minimising the risk of stress-related illness or injury to employees, and conflict within the workplace can lead to increased levels of stress and an increased risk of violence and aggression.

Conflict normally comes about whenever people disagree over such things as their values, motivations, perceptions, ideas, or even desires. Within the workplace especially in customer facing roles conflict can also occur when products or services may not meet another expectations or standards, or perhaps a product is faulty.

Sometimes these differences look trivial to us, but when a conflict triggers strong feelings or emotions, a deep personal and relational need is at the core of the problem and a need to feel they or their opinion is respected, valued, safe and secure is required. If this inst found or achieved then conflict can occur and even escalate in to verbal abuse or even violence if not managed correctly.

Why Do You Need Conflict Resolution Training?

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

As we mentioned earlier every employers has legal responsibility under the Health and Safety at Work Act 1974 and Management of Health and Safety at Work Regulations 1999 to ensure the health safety and welfare at work of their employees. So reducing the risk of stress-related illness, and injury is a legal requirement.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it more effectively.

Within the workplace Ineffectively or dealt with incorrectly conflict can lead to so many different issues, that include:

  • work related stress
  • poor levels of customer service
  • increased customer or staff complaints
  • break down of working relationships
  • reduced staff performance
  • verbal abusive & physical assault
  • increased levels of staff absence
  • increased staff turnover
  • increased costs and loss of business

Our PTTC E Learning Conflict Resolution (Management) Course is perfect to increase knowledge, understanding and skills to help you or your employees provide or enhance existing skills in conflict resolution especially within the workplace.

There is no time like right now to start learning.

Get Trained & Qualified Today!

The Course Outline

Our Fully Accredited and Industry Approved On-line Conflict Resolution Training Course is aimed at anyone that may come into contact with Conflict within the workplace or their day to day duties at work.

This course has six modules, each consisting of a 6 High Definition Interactive Video Tutorials, with built in Question & Answer Sessions. The Modules include:

  • Causes and symptoms

    This introductory module will take you through the course and its structure, and then in to the causes and symptoms of conflict.

  • Resolving Conflict

    Within this module you will learn about the Dual Concern Model and how to use it to better help resolve conflict.

  • The Five Conflict Modes

    This key module will explain the 5 modes of conflict & methods of dealing with or resolving conflict at work.

  • Using The Modes

    This module will explain how to understanding the attributes of conflict, and use the modes to help reduce conflict.

  • Assertiveness

    This module will explain why being Assertive in conflict situations can sometimes be beneficial, how ever using it at the right time & in the right way is vital.

  • Positive outcomes

    In conflict situations positive outcomes are always what we aim for, this module will teach you how to better obtain a positive outcome out of confilct.

We will also supply you with FREE helpful guidance documents and recognised publications to help provide you with an even greater understanding of the subject.

Key Benefits of This Course

This course has the vital content to provide employees with far greater skills and knowledge to deal with Conflict & Conflict Resolution in a helpful and informative online course format. This course will help those that face conflict to reduce and manage it better, while also helping organisations to reduce workplace stresses and to comply better with, and Health & Safety at Work Act 1974, the Management of Health & Safety at Work Regulation 1999, by providing training and education in good working practices, skills and knowledge to reduce & prevent conflict situations man occur. it also provides yourself and your team with a cost effective training solution as well as being one of the best groundings in this subject area for a fraction of the price of other courses.

By learning online with us at PTTC The E Learning Training Company, the main outcome of this training course is to provide you or your team members with a recognised qualification, and the knowledge and awareness of identifying and understanding Conflict, and knowing the necessary precautions to take to reduce conflict that can help reduce risks of assaults and reduce work place stress. Once you or your team members have successfully completed course that takes around 1 – 1.5 hours, you can simply download the certificate.

All of our High Quality On-Line Conflict Resolution Training Course provides you and your staff with:

  • Courses Written By Experts
  • Independently Audited
  • Training That Is Instantly Available & 24 hours a day
  • Designed for Use on Mobiles, Tablets, Laptops, & Desktops.
  • 6 High Definition Professionally Made Videos
  • High Quality & Highly Engaging Video Content, Presented By Real People
  • Reduces Training Costs
  • Reduces Staff Time Away From Site
  • Full Administrative Audit Trail On Courses
  • Instant Download Of Certification Upon The Successful Completion
  • Every Course Comes With Our 100% Money Back Guarantee!
  • This Course is certified to use at part of Continued Professional & Personal Development.


Why not Try Before You Buy!

If you are not sure if our On-Line Conflict Resolution Training Course is the right course for you, or if you’re a bit dubious as to the quality of our training course will be what you’re expecting why not try one module of the course of your choice inc the assessment FOR FREE . This will give you a free chance to experience hands on our on-line learning environment. To get a Free Trial Just click on the ‘Free Trial Logo & follow the video instructions to access the online learning area. Once you have trialled the module you will then be given the option to purchase & continue with your course!

Why not give it a try, what have you got to lose? You could be qualified today!!

Still not sure if this is the right course for you?

Start your free trial today

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Our fees are simple:

If you are looking to buy courses for more than one person or perhaps more than one course, we offer a number of great price breaks. Please feel free to call us if you would like to discuss quantities of over 11 courses.

Every Day Pack


Per Course
  • 1-10 Courses Same or Mixed
  • Instant Access
  • Mobile, Laptop & PC Friendly
  • Individually Assignable
  • Administrator Portal
  • 1 Year to Complete
  • 3 Attempts To Pass
  • Instant Certificate Download
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Enterprise Pack


Per Course
  • Save 35% Off
  • 21-50 Courses Same or Mixed
  • Instant Access
  • Mobile, Laptop & PC Friendly
  • Individually Assignable
  • Administrator Portal
  • 1 Year to Complete
  • 3 Attempts To Pass
  • Instant Certificate Download
Buy Now!

If you have over 50 candidates give us a call on 020 3011 3090 and we will provide you with an even better quotation. If you have training needs of other courses say Manual Handling, COSHH, and Food Safety for multiple candidates and multiple courses we can provide you with bulk prices if you give our booking team a call.

Frequently Asked Questions